Terms of service

Terms of Service

Overview

Welcome to Hidden Secret Boutique!

Hidden Secret Boutique operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.

Hidden Secret Boutique is powered by Shopify, which enables us to provide our Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service”), describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Nothing within these Terms of Service limits any rights you may have under applicable UK consumer protection legislation or any other statutory rights that cannot legally be excluded.

1. Access and Account

By using our Services, you confirm that you are legally able to enter into an agreement with us.

When browsing our store or purchasing products, you may be asked to provide information including your name, email address, billing information, payment details and delivery address.

You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the security of any account credentials and for activity carried out through your account.

2. Our Products

We make every reasonable effort to display our products accurately.

However, colours and the appearance of products may vary slightly depending on the device, screen settings or display used to view our website.

Product descriptions, availability and other information may be updated or changed without notice.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise fail to meet requirements imposed by applicable consumer law.

3. Orders

When you place an order with Hidden Secret Boutique, you are making an offer to purchase the selected products and authorising us and our payment providers to charge your chosen payment method.

Your order is accepted once we confirm acceptance of it.

We reserve the right to decline or cancel an order where reasonably necessary and permitted by law. Where payment has already been taken and an order is cancelled by us, any refund due will be issued in accordance with applicable law.

Please check your order and delivery information carefully before submitting your purchase.

Cancellation and return requests are handled in accordance with our Returns & Refunds Policy and your applicable statutory rights.

Purchases made through our website are intended for personal or household use and not for commercial resale unless otherwise agreed.

4. Prices and Billing

Prices, discounts and promotions may change without notice.

The price charged for a product will be the price displayed at the time your order is placed, subject to the correction of genuine pricing errors where permitted by law.

Any applicable delivery charges will be clearly shown during checkout before you complete your purchase.

You agree to provide accurate and complete purchase, payment and account information.

You confirm that you are authorised to use the payment method provided when placing an order.

5. Shipping and Delivery

Please refer to our Shipping Policy for our current estimated delivery timeframes.

All delivery dates and timeframes provided are estimates unless expressly stated otherwise.

Delays may occasionally occur due to delivery carriers, severe weather, customs processing or other circumstances outside our reasonable control.

Nothing within these Terms excludes or limits any responsibility we have for the goods before risk legally passes to you under applicable UK consumer law.

Please ensure that the delivery information supplied when placing your order is complete and accurate.

6. Intellectual Property

Unless otherwise stated, content created for and owned by Hidden Secret Boutique, including our own text, graphics, website content, logos and original imagery, is protected by applicable intellectual property laws.

Third-party trademarks, brand names, logos and other intellectual property remain the property of their respective owners.

Nothing on this website grants you ownership of, or permission to use, intellectual property belonging to Hidden Secret Boutique, Shopify or any third party unless permission has expressly been provided.

You must not reproduce, distribute, modify, republish or commercially exploit our website content without appropriate permission.

7. Optional Tools

We may provide access to tools, features or services supplied by third parties.

We do not necessarily control these third-party tools and your use of them may also be subject to the provider’s own terms and policies.

You should review any relevant third-party terms before using those services.

8. Third-Party Links

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability or practices of third-party websites that we do not control.

If you choose to visit or purchase through a third-party website, please review its terms, privacy policies and other relevant information before completing a transaction.

9. Relationship with Shopify

Hidden Secret Boutique is powered by Shopify, which provides technology that enables us to operate our online store.

Any purchases you make from Hidden Secret Boutique are transactions between you and Hidden Secret Boutique, not Shopify.

Shopify may process information as necessary to provide its services, as further explained within our Privacy Policy and Shopify’s own privacy documentation.

10. Privacy

Our Privacy Policy explains how personal information may be collected, used, processed and disclosed when you use our Services.

Because our website is hosted using Shopify, certain information may also be processed by Shopify and relevant service providers in order to operate the website, process transactions, prevent fraud and provide related services.

Please refer to our Privacy Policy for further information.

11. Feedback and Reviews

If you voluntarily submit reviews, feedback, suggestions, photographs or other content to us, you confirm that you have the necessary rights to provide that content.

You must not submit anything unlawful, misleading, defamatory, abusive or which infringes another person’s intellectual property, privacy or other legal rights.

Where you give us permission to publish or share content, we may use it for reasonable business and promotional purposes in accordance with applicable law.

12. Errors, Inaccuracies and Omissions

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery information or other content.

We reserve the right to correct genuine errors and update information where reasonably necessary.

If an error affects an order you have already placed, we will deal with the matter fairly and in accordance with applicable consumer law.

13. Prohibited Uses

You may only use our website and Services for lawful purposes.

You must not use the Services to:

● break any applicable law or regulation;

● infringe our intellectual property rights or those of another person;

● submit false, fraudulent or misleading information;

● harass, abuse, threaten or harm another person;

● transmit viruses, malicious code or other harmful material;

● collect another person’s personal information unlawfully;

● attempt to interfere with the security or proper operation of our website;

● impersonate another person or organisation; or

● use our website for fraudulent or otherwise unlawful activity.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been seriously breached.

14. Automated Access

Automated systems, bots, agents, scraping tools or similar technologies must not access, copy or interfere with our Services in a way that breaches applicable law, these Terms, or technical restrictions implemented to protect our website.

We reserve the right to restrict automated access where reasonably necessary to protect our Services, customers or business.

15. Termination

We may suspend or terminate access to our Services where reasonably necessary, including where these Terms have been materially breached or our Services have been used unlawfully.

Any provisions that are intended by their nature to continue following termination will remain in effect.

16. Warranties

We take reasonable care to provide accurate information and operate our Services appropriately.

However, we cannot guarantee that our website will always be uninterrupted, completely error-free or available at all times.

Nothing in these Terms excludes any warranty, guarantee, condition or statutory right that cannot legally be excluded under applicable UK law.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that cannot be excluded under applicable consumer protection law.

To the fullest extent permitted by law, Hidden Secret Boutique will not be responsible for losses that were not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

18. Indemnification

Where permitted by applicable law, you agree to be responsible for losses reasonably incurred by Hidden Secret Boutique as a direct result of your unlawful use of the Services or serious breach of these Terms.

Nothing in this section limits any rights or protections available to you under applicable consumer law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

Nothing in these Terms limits statutory consumer rights that cannot legally be excluded or restricted.

20. Waiver and Entire Agreement

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

These Terms, together with the policies referred to within them, form the agreement governing your use of our Services.

21. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior agreement where such consent is reasonably required.

We may transfer our rights and obligations where permitted by law, provided doing so does not unlawfully reduce your rights as a consumer.

22. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in this section removes any mandatory rights you may have under applicable consumer law, including any rights you may have to bring proceedings in another UK jurisdiction where the law provides for this.

23. Translations

If these Terms are made available in another language and there is an inconsistency between versions, the English version will apply to the extent permitted by law.

24. Headings

Headings are included for convenience and do not alter the meaning or interpretation of these Terms.

25. Electronic Communications

When you place an order or use our Services, we may send necessary transactional and service-related communications electronically.

These may include order confirmations, delivery or tracking information, account notices, returns information and important changes relating to our Services.

Marketing communications will be handled separately and in accordance with applicable privacy and electronic marketing requirements.

26. Changes to These Terms

We may update these Terms of Service from time to time.

The most current version will be available on this page. Where required by law, we will provide appropriate notice of material changes.

Changes will not unlawfully remove rights that already apply to an order you have placed.

27. Contact Information

If you have any questions regarding these Terms of Service, please contact Hidden Secret Boutique at:

hiddensecretboutique.contact@gmail.com

Further business contact information can be found within our Contact Information policy.

Your statutory rights are not affected by these Terms of Service.